Your subscription overview
View and manage your current plan at any time from your Account Settings page. Scroll to the Subscription & Billing section to see:
Your current plan and billing cycle (monthly or annual)
Your monthly usage and how much of it remains
Options to upgrade, change billing frequency, or cancel
Upgrade or change your plan
To upgrade from Basic to Plus, Pro, or Scale, or to move between tiers, go to Account Settings and scroll to the Subscription & Billing section. Select the plan you'd like and follow the checkout prompts.
Use the dropdown menu at the top of the plan section to switch between Industry and Academic plan options. Click Monthly or Annual at the top right of the plan section to switch billing terms. The table under the plans section describes what's included in each plan.
Switch to annual billing
Annual plans offer a discount. Your usage still refreshes monthly, on the anniversary of your subscription date (see Usage limits in Elicit). To switch from monthly to annual billing, go to Account Settings, scroll to Subscription & Billing, and select the annual option for your current plan.
If you're part of a university or research institution, you may also be eligible for an institutional contract to provide Elicit to your students, faculty, and staff. Save on Elicit: Annual Discount & Institutional Contracts covers how to raise it with your institution, including a template for the request.
Update your payment method
Go to Account Settings and scroll to the bottom of the Subscription & Billing section. Click View on Stripe to open your Stripe customer portal and update your credit card or other payment details.
View receipts and invoices
Elicit emails a receipt after each payment, along with a link to a downloadable invoice. To access past invoices or add billing information (such as your company address, VAT number, or tax ID) to future invoices:
Go to Account Settings
Scroll to Subscription & Billing and click View on Stripe
In the Billing Information section, click Update information
Note: Elicit cannot retroactively update invoices that have already been issued. For step-by-step instructions, see Add Information to Invoices or Receipts.
Enterprise and institutional customers: Invoice-based billing is available for Enterprise and Institutional plans. Contact [email protected] to discuss options. Invoice-Based Billing sets out which plans can be paid by invoice and which have to be paid by card.
Cancel your subscription
Cancel at any time. Your access continues until the end of your current billing period, and you retain read-only access to completed work after cancellation.
Plus or Pro: Go to Account Settings → Subscription & Billing → click Downgrade to Basic.
Scale: Click your name in the top right → Manage → scroll to Subscription & Billing → click the three-dot menu → Cancel plan.
For full cancellation steps, and for permanently deleting your account, see Cancel Your Subscription or Delete Your Account.
Managing a Scale plan
Scale plan admins have access to an Admin Settings dashboard (click your name in the top right → Admin Settings) to:
Invite or remove team members
View usage across the team
Purchase additional seats
Seats can be added at any time. Removing seats takes effect at the next billing date. For how seats, invitations, and removing a team member work in detail, see Elicit's Scale Plan for Teams.
Elicit's Free Basic Plan
To subscribe to Elicit's free Basic plan, click the Skip button at the bottom of the plan selection page during the sign up process. Every plan and its limits are listed at elicit.com/pricing.
