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Change Your Password or Email Address

Changing your password

To update your password, please click on Forgot password? and follow the steps on the Elicit sign in page. You will be emailed a link to reset your password.

Screenshot of the Elicit sign-in page showing the Forgot password link to initiate a password reset

Screenshot of the Elicit password reset form where you enter your email address to receive a reset link

If you don't receive the password reset link, please check your spam folder or ensure you add [email protected] to your approved sender list.

Changing your login email address

To change your login email address, go to your Account settings page and click to edit your Personal details.

Screenshot of the Elicit Account Settings page showing the Personal details section with an edit option for the email address

Screenshot of the Elicit Personal details edit form showing fields to update your display name and email address

Save your changes, then log out of your account.

Log back in using your new email address. You will be sent a verification email to confirm the change.

Screenshot of the Elicit email address verification prompt after logging in with a new email address

Screenshot of the Elicit email confirmation screen with a Continue button to complete the email address change

Confirm your email address, and click Continue. You'll now be logged in under your new email address, and the change is complete.

Please note: You can only change your email address if you have a password for your account. If you see an error, you have a Google or GitHub account associated with your Elicit account only. You should continue using your Google/GitHub account to log in to Elicit, or you can follow the steps below to add a password to your account before attempting to change your email address.

Add a password to your account

If you previously signed up for Elicit using your Google or GitHub account, you can add a password to your account. This will allow you to log in to Elicit using an email and password combination in addition to using your Google or GitHub login.

To add a password, first log out of your Elicit account and click on Forgot password? from the Elicit sign in page.

Screenshot of the Elicit sign-in page showing the Forgot password link used to add a password to a Google or GitHub account

Enter in your email address on the next screen. Note: You must enter the same email address associated with the Google or GitHub account you use to access Elicit.

Screenshot of the Elicit password reset form with instructions to enter the email address associated with your Google or GitHub account

You'll be emailed a link to set a new password. (If you don't receive the password reset link, please check your spam folder or ensure you add [email protected] to your approved sender list.)

Screenshot of the Elicit confirmation screen after submitting your email to receive a password setup link

Once you've added a password, you can then access your account using either login method.

If you need to remove the Google or GitHub account from your Elicit account entirely, please contact us at [email protected].

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